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Service intelligence : improving your bottom line with the power of IT service management /

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Bibliographic Details
Main Author: Taylor, Sharon, 1956-
Format: Book
Language:English
Published: Upper Saddle River, NJ : Prentice Hall, [2012]
Subjects:
Computer service industry > Management.
Information technology > Management.

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Call Number: HD9696.67.A2 T39 2012
 
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HD9696.67.A2 T39 2012 Available