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Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting /

Bibliographic Details
Main Author: Paluch, Stefanie
Format: eBook
Language:English
Published: Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, 2011.
Edition:1. ed.
Series:Gabler research. Applied marketing science.
Subjects:
Industrial marketing.
Relationship marketing.
Service industries > Customer services.
Economics
Economics/Management Science
Marketing
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Electronic resource.
Originally presented as author's thesis (Ph.D.)--Dortmund University, 2011.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references (pages 370-419).
ISBN:3834969362 (electronic bk.)
9783834969361 (electronic bk.)
DOI:10.1007/978-3-8349-6936-1