Business for the 21st century : towards simplicity and trust /
"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the oppos...
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Bibliographic Details
| Main Author: |
Dupuy, François |
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| Format: | Book
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| Language: | English |
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| Published: |
Houndmills, Basingstoke, Hampshire ; New York :
Palgrave Macmillan,
2011.
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| Subjects: | |
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