Service design and delivery /

Bibliographic Details
Other Authors:	Angelis, Jannis, Macintyre, Mairi, Parry, Glenn
Format:	eBook
Language:	English
Published:	New York : Springer, [2011]
Series:	Service science.
Subjects:	Customer services. Service industries > Quality control. Service industries. Electronic books.
Online Access:	Connect to the full text of this electronic book

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