Improving customer service and job satisfaction : the continuous improvement approach : a seminar for the Sterling Evans Library : presented by Lee Blank and Mary Miller, January 27, 1995, February 3, 1995.

Bibliographic Details
Other Authors:	Blank, Lee, Miller, Mary
Format:	Book
Language:	English
Published:	[Tex.?] : [publisher not identified], [1995]
Subjects:	Customer services > Quality control. Public services (Libraries) Sterling C. Evans Library > Customer services.

Cushing: Texas A&M (Does not check out)