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Customer care : a training manual for library staff /

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Bibliographic Details
Main Author: Gannon-Leary, Pat
Other Authors: McCarthy, Michael D.
Format: Book
Language:English
Published: Oxford : Chandos Publishing, 2010.
Series:Chandos information professional series.
Subjects:
Public services (Libraries)
Libraries > Customer services.
Library employees > In-service training.
Description
Physical Description:xix, 242 pages ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1843345706 (pbk.)
9781843345701 (pbk.)