Cover Image

Looking beyond the runway : airlines innovating with best practices while facing realities /

Bibliographic Details
Main Author: Taneja, Nawal K.
Format: Book
Language:English
Published: Farnham, Surrey ; Burlington, VT : Ashgate, [2010]
Subjects:
Airlines.
Airlines > Customer services.
Automobile industry and trade.
Aeronautics, Commercial.
Consumer satisfaction.
Description
Physical Description:lxxxiv, 267 pages : illustrations, maps ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9781409400998 (hardback : alk. paper)
1409400999 (hardback : alk. paper)
9780754699972 (ebook)
0754699978 (ebook)