Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /

Bibliographic Details
Main Author:	Allen, Danica R., 1959-
Other Authors:	Rao, T. R. (Tanniru R.), 1940-
Format:	Book
Language:	English
Published:	Milwaukee, Wis. : ASQ Quality Press, [2000]
Subjects:	Consumer satisfaction > Statistical methods. Consumentenonderzoek. Klantgerichtheid. Marktonderzoek. Statistische methoden.

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