Cover Image

America's service meltdown : restoring service excellence in the age of the customer /

Bibliographic Details
Main Author: Pupo, Raul
Format: Book
Language:English
Published: Santa Barbara, Calif. : Praeger/ABC-CLIO, [2010]
Subjects:
Customer services > United States.
Customer relations > United States.
Description
Physical Description:xxiii, 167 pages ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780313386022 (alk. paper)
0313386021 (alk. paper)
9780313386039 (ebook)
031338603X (ebook)