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America's service meltdown : restoring service excellence in the age of the customer /

Bibliographic Details
Main Author: Pupo, Raul
Format: Book
Language:English
Published: Santa Barbara, Calif. : Praeger/ABC-CLIO, [2010]
Subjects:
Customer services > United States.
Customer relations > United States.

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Call Number: HF5415.5 .P87 2010
 
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HF5415.5 .P87 2010 Available