APA (7th ed.) Citation

Pupo, R. (2010). America's service meltdown: Restoring service excellence in the age of the customer. Praeger/ABC-CLIO.

Chicago Style (17th ed.) Citation

Pupo, Raul. America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. Santa Barbara, Calif.: Praeger/ABC-CLIO, 2010.

MLA (9th ed.) Citation

Pupo, Raul. America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. Praeger/ABC-CLIO, 2010.