Customer satisfaction evaluation : methods for measuring and implementing service quality /

Bibliographic Details
Main Author:	Grigoroudis, Evangelos
Corporate Author:	SpringerLink (Online service)
Other Authors:	Siskos, Yannis
Format:	eBook
Language:	English
Published:	New York ; London : Springer, 2010.
Series:	International series in operations research & management science ; 2130.
Subjects:	Consumer satisfaction > Evaluation > Data processing. Consumer satisfaction > Evaluation > Statistical methods. Marketing research > Statistical methods. Electronic books.
Online Access:	Connect to the full text of this electronic book

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