Cover Image

Continual service improvement.

Bibliographic Details
Main Author: Case, Gary
Corporate Author: Great Britain. Office of Government Commerce
Other Authors: Spalding, George
Format: Book
Language:English
Published: London : TSO, [2007]
Edition:2nd impression with corrections.
Series:IT infrastructure library.
Subjects:
Computer industry > Customer services > Management.
Electronic office machine industry > Customer services > Management.
Description
Item Description:Includes index and bibliographical references (pages 185-186).
At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Physical Description:xi, 221 pages : illustrations ; 28 cm.
ISBN:9780113310494
0113310498