Continual service improvement.

Bibliographic Details
Main Author:	Case, Gary
Corporate Author:	Great Britain. Office of Government Commerce
Other Authors:	Spalding, George
Format:	Book
Language:	English
Published:	London : TSO, [2007]
Edition:	2nd impression with corrections.
Series:	IT infrastructure library.
Subjects:	Computer industry > Customer services > Management. Electronic office machine industry > Customer services > Management.

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