Service strategy.

Bibliographic Details
Main Author:	Iqbal, Majid
Corporate Author:	Great Britain. Office of Government Commerce
Other Authors:	Nieves, Michael
Format:	Book
Language:	English
Published:	London : TSO, 2007.
Edition:	2nd impression with corrections.
Series:	IT infrastructure library.
Subjects:	Computer industry > Customer services > Management. Electronic office machine industry > Customer services > Management. Business planning.

Description
Item Description:	At head of title: ITIL. Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Physical Description:	xii, 264 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references (pages 225-227) and index.
ISBN:	9780113310456 0113310455