Service strategy.

Bibliographic Details
Main Author:	Iqbal, Majid
Corporate Author:	Great Britain. Office of Government Commerce
Other Authors:	Nieves, Michael
Format:	Book
Language:	English
Published:	London : TSO, 2007.
Edition:	2nd impression with corrections.
Series:	IT infrastructure library.
Subjects:	Computer industry > Customer services > Management. Electronic office machine industry > Customer services > Management. Business planning.

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