The customer-focused library : re-inventing the library from the outside-in /

Bibliographic Details
Main Author:	Matthews, Joseph R.
Format:	Book
Language:	English
Published:	Santa Barbara, Calif. : Libraries Unlimited, [2009]
Subjects:	Public libraries > United States. Public services (Libraries) Library users. Libraries and community. Libraries > Marketing. Organizational change.

Description
Physical Description:	xviii, 95 pages : illustrations ; 26 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 9781591588764 (e-book) 1591588766 (e-book)