APA (7th ed.) Citation

Matthews, J. R. (2009). The customer-focused library: Re-inventing the library from the outside-in. Libraries Unlimited.

Chicago Style (17th ed.) Citation

Matthews, Joseph R. The Customer-focused Library: Re-inventing the Library from the Outside-in. Santa Barbara, Calif.: Libraries Unlimited, 2009.

MLA (9th ed.) Citation

Matthews, Joseph R. The Customer-focused Library: Re-inventing the Library from the Outside-in. Libraries Unlimited, 2009.