Cover Image

Smiling down the line : info-service work in the global economy /

Bibliographic Details
Main Author: Russell, Bob, 1950-
Format: Book
Language:English
Published: Toronto : University of Toronto Press, [2009]
Series:Studies in comparative political economy and public policy.
Subjects:
Call center agents > Employment.
Call center agents > Social conditions.
Call centers > Management.
Agents de centre d'appels > Travail.
Agents de centre d'appels > Conditions sociales.
Centres d'appels (Affaires) > Gestion.
Description
Physical Description:xvi, 326 pages ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9781442609815 (pbk.)
1442609818 (pbk.)
9781442639942 (bound)
1442639946 (bound)