Smiling down the line : info-service work in the global economy /

Bibliographic Details
Main Author:	Russell, Bob, 1950-
Format:	Book
Language:	English
Published:	Toronto : University of Toronto Press, [2009]
Series:	Studies in comparative political economy and public policy.
Subjects:	Call center agents > Employment. Call center agents > Social conditions. Call centers > Management. Agents de centre d'appels > Travail. Agents de centre d'appels > Conditions sociales. Centres d'appels (Affaires) > Gestion.

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