Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
American Management Association,
[2009]
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| Physical Description: | xiii, 224 pages ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780814414392 0814414397 |