Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

Bibliographic Details
Main Author:	Suttle, Marilyn
Other Authors:	Vest, Lori Jo
Format:	Book
Language:	English
Published:	New York : American Management Association, [2009]
Subjects:	Customer services. Customer relations. Interpersonal relations. Customer services > Case studies. Customer relations > Case studies.

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