Gee, V., & Gee, J. (2009). Super service: Seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it (Completely rev. and expanded.). McGraw-Hill.
Chicago Style (17th ed.) CitationGee, Val, and Jeff Gee. Super Service: Seven Keys to Delivering Great Customer Service Even When You Don't Feel like It, Even When They Don't Deserve It. Completely rev. and expanded. New York: McGraw-Hill, 2009.
MLA (9th ed.) CitationGee, Val, and Jeff Gee. Super Service: Seven Keys to Delivering Great Customer Service Even When You Don't Feel like It, Even When They Don't Deserve It. Completely rev. and expanded. McGraw-Hill, 2009.
Warning: These citations may not always be 100% accurate.