Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /

Bibliographic Details

Main Author:	Gee, Val
Other Authors:	Gee, Jeff
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2009]
Edition:	Completely rev. and expanded.
Subjects:	Customer services. Customer relations.