Take their breath away : how imaginative service creates devoted customers /

Bibliographic Details
Main Author:	Bell, Chip R.
Other Authors:	Patterson, John R. (John Rice), 1951-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, [2009]
Subjects:	Customer services > United States. Consumer satisfaction > United States. Customer loyalty > United States. Service industries > Customer services > United States.

Description
Physical Description:	x, 294 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages [281]-285) and index.
ISBN:	9780470443507 (cloth : acid-free paper) 0470443502 (cloth : acid-free paper)