Take their breath away : how imaginative service creates devoted customers /

Bibliographic Details
Main Author:	Bell, Chip R.
Other Authors:	Patterson, John R. (John Rice), 1951-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, [2009]
Subjects:	Customer services > United States. Consumer satisfaction > United States. Customer loyalty > United States. Service industries > Customer services > United States.

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