Service productivity management : improving service performance using data envelopment analysis (DEA) /
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| Format: | eBook |
| Language: | English |
| Published: |
New York :
Springer,
[2006]
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| Online Access: | Connect to the full text of this electronic book Publisher description |
| Item Description: | "Includes DEAFrontier software." Electronic resource. |
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| Physical Description: | xxii, 328 pages : illustrations ; 24 cm. + 1 CD-ROM (4 3/4 in.) |
| Bibliography: | Includes bibliographical references (pages [309]-318) and index. |
| ISBN: | 0387332316 9780387332314 |
| DOI: | 10.1007/0-387-33231-6 |