Cover Image

Service productivity management : improving service performance using data envelopment analysis (DEA) /

Bibliographic Details
Main Author: Sherman, H. David
Corporate Author: SpringerLink (Online service)
Other Authors: Zhu, Joe, 1968-
Format: eBook
Language:English
Published: New York : Springer, [2006]
Subjects:
Benchmarking.
Commerciële dienstverlening.
Data envelopment analysis.
Industrial productivity.
Service industries > Labor productivity.
Service industries > Management.
Electronic books.
Online Access:Connect to the full text of this electronic book
Publisher description

Internet

Connect to the full text of this electronic book
Publisher description

Available Online

Holdings details from Available Online
Call Number: HD9980.5 .S472 2006eb
 
Call Number Status Get It
HD9980.5 .S472 2006eb Available