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Answering the ultimate question : how Net Promoter can transform your business /

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Bibliographic Details
Main Author: Brooks, Laura L., 1963-
Other Authors: Owen, Richard, 1965-
Format: Book
Language:English
Published: San Francisco, CA : Jossey-Bass, [2009]
Edition:1st ed.
Subjects:
Customer relations.
Customer loyalty.
Consumer satisfaction.
Success in business.
Description
Physical Description:xiv, 304 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 291-293) and index.
ISBN:0470260696 (cloth)
9780470260692 (cloth)