Answering the ultimate question : how Net Promoter can transform your business /

Bibliographic Details

Main Author:	Brooks, Laura L., 1963-
Other Authors:	Owen, Richard, 1965-
Format:	Book
Language:	English
Published:	San Francisco, CA : Jossey-Bass, [2009]
Edition:	1st ed.
Subjects:	Customer relations. Customer loyalty. Consumer satisfaction. Success in business.