Cover Image

Cases on managing e-services /

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.

Bibliographic Details
Other Authors: Scupola, Ada
Format: Book
Language:English
Published: Hershey, PA : Information Science Reference, [2009]
Subjects:
Electronic commerce.
Customer services > Technological innovations.
Service industries > Technological innovations.
Description
Summary:"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.
Item Description:"Premier reference source"--Cover.
Physical Description:xxiii, 299 pages : illustrations, maps ; 29 cm.
Bibliography:Includes bibliographical references (pages 269-288) and index.
ISBN:9781605660646 (hbk.)
1605660647 (hbk.)
9781605660653 (ebook)
1605660655 (ebook)