Cases on managing e-services /

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.

Bibliographic Details

Other Authors:	Scupola, Ada
Format:	Book
Language:	English
Published:	Hershey, PA : Information Science Reference, [2009]
Subjects:	Electronic commerce. Customer services > Technological innovations. Service industries > Technological innovations.