Call Center operation : design, operation, and maintenance /

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center....

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Bibliographic Details

Main Author:	Sharp, Duane E.
Format:	eBook
Language:	English
Published:	Amsterdam ; Boston : Digital Press, [2003]
Subjects:	Call centers > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book