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The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world /

Bibliographic Details
Main Author: Beemer, C. Britt
Other Authors: Shook, Robert L., 1938-
Format: Book
Language:English
Published: New York : McGraw-Hill Professional, [2009]
Subjects:
Customer relations.
Description
Physical Description:xvii, 332 pages ; 24 cm.
Bibliography:Includes bibliographical references (pages 303-322) and index.
ISBN:9780071603652 (hbk.)
0071603654 (hbk.)