Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children /

How would you feel if you visited your financial planners office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes? An interior designer whose offices are a shambles?...

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Bibliographic Details

Main Author:	Betz, Charles T.
Corporate Author:	ScienceDirect (Online service)
Format:	eBook
Language:	English
Published:	Amsterdam ; Boston : Elsevier/Morgan Kaufmann, [2007]
Subjects:	Information technology. Information technology > Management. Computer network architectures. Electronic books.
Online Access:	Connect to the full text of this electronic book Connect to the full text of this electronic book