| Tag |
First Indicator |
Second Indicator |
Subfields |
| LEADER |
00000cam a2200000 a 4500 |
| 001 |
in00002408821 |
| 005 |
20151109100407.0 |
| 008 |
080418s2008 cau b 001 0 eng |
| 010 |
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|a 2008017877
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|a 9781576755822 (pbk. : alk. paper)
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| 020 |
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|a 1576755827 (pbk. : alk. paper)
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|a (OCoLC)ocn221141465
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|a (OCoLC)221141465
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|b .B37 2008
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0 |
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|a 658.8/343
|2 22
|
| 100 |
1 |
|
|a Barlow, Janelle,
|d 1943-
|
| 245 |
1 |
2 |
|a A complaint is a gift :
|b recovering customer loyalty when things go wrong /
|c Janelle Barlow, Claus Møller.
|
| 250 |
|
|
|a 2nd ed.
|
| 264 |
|
1 |
|a San Francisco, Calif. :
|b Berrett-Koehler Publishers,
|c [2008]
|
| 264 |
|
4 |
|c ©2008
|
| 300 |
|
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|a x, 287 pages ;
|c 23 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
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|a Includes bibliographical references (pages 251-271) and index.
|
| 505 |
0 |
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|a A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift.
|
| 650 |
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0 |
|a Consumer complaints.
|
| 650 |
|
0 |
|a Customer services.
|
| 700 |
1 |
|
|a Møller, Claus,
|d 1942-
|
| 938 |
|
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|a Baker and Taylor
|b BTCP
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|a Blackwell Book Service
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|a Coutts Information Services
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| 947 |
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|a A14836733963
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|a 92
|b TXA
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| 948 |
|
|
|a cataloged
|b h
|d 2008/8/27
|h c
|e asalazar
|f 1:01:12 pm
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| 999 |
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|a MARS
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f |
f |
|p ric
|a Texas A&M University
|b Rellis Campus
|c Joint Library Facility
|d Remote Storage
|t 0
|e HF5415.52 .B37 2008
|h Library of Congress classification
|i unmediated -- volume
|m A14836733963
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| 998 |
f |
f |
|a HF5415.52 .B37 2008
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