A complaint is a gift : recovering customer loyalty when things go wrong /

Bibliographic Details

Main Author:	Barlow, Janelle, 1943-
Other Authors:	Møller, Claus, 1942-
Format:	Book
Language:	English
Published:	San Francisco, Calif. : Berrett-Koehler Publishers, [2008]
Edition:	2nd ed.
Subjects:	Consumer complaints. Customer services.