Cover Image

A complaint is a gift : recovering customer loyalty when things go wrong /

Bibliographic Details
Main Author: Barlow, Janelle, 1943-
Other Authors: Møller, Claus, 1942-
Format: Book
Language:English
Published: San Francisco, Calif. : Berrett-Koehler Publishers, [2008]
Edition:2nd ed.
Subjects:
Consumer complaints.
Customer services.
Description
Physical Description:x, 287 pages ; 23 cm.
Bibliography:Includes bibliographical references (pages 251-271) and index.
ISBN:9781576755822 (pbk. : alk. paper)
1576755827 (pbk. : alk. paper)