Service design for six sigma : a roadmap for excellence /

Bibliographic Details

Main Author:	El-Haik, Basem
Corporate Author:	John Wiley & Sons
Other Authors:	Roy, David M., 1955-
Format:	eBook
Language:	English
Published:	Hoboken, NJ : Wiley InterScience, 2005.
Subjects:	Six sigma (Quality control standard) Total quality management. Electronic books.
Online Access:	Connect to the full text of this electronic book