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A complete and balanced service scorecard : creating value through sustained performance improvement /

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Bibliographic Details
Main Author: Tyagi, Rajesh K.
Other Authors: Gupta, Praveen, 1957-
Format: Book
Language:English
Published: Upper Saddle River, N.J. : FT Press, [2008]
Subjects:
Service industries > Management.
Performance > Measurement.
Customer services.
Total quality management.
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