A complete and balanced service scorecard : creating value through sustained performance improvement /

Bibliographic Details
Main Author:	Tyagi, Rajesh K.
Other Authors:	Gupta, Praveen, 1957-
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. : FT Press, [2008]
Subjects:	Service industries > Management. Performance > Measurement. Customer services. Total quality management.

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