The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

Bibliographic Details
Main Author:	Michelli, Joseph A., 1960-
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2008]
Subjects:	Leadership. Total quality management. Corporate culture. Customer services. Success in business. Ritz-Carlton Hotels (Firm) > Management > Case studies.

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