What's the secret? : to providing a world-class customer experience /

Bibliographic Details
Main Author:	DiJulius, John R., 1964-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : Wiley, [2008]
Subjects:	Customer services. Consumer satisfaction. Customer loyalty.
Online Access:	Contributor biographical information Publisher description Table of contents only

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