Balanced scorecard step-by-step for government and nonprofit agencies /

Bibliographic Details
Main Author:	Niven, Paul R.
Format:	Book
Language:	English
Published:	Hoboken, N.J. : J. Wiley & Sons, Inc., [2008]
Edition:	2nd ed.
Subjects:	Total quality management in government. Administrative agencies > Management > Evaluation. Nonprofit organizations > Management > Evaluation. Benchmarking (Management) Performance standards. Organizational effectiveness > Measurement.
Online Access:	Contributor biographical information Publisher description Table of contents only

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