Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation /
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| Format: | eBook |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
[2005]
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Electronic resource. |
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| Physical Description: | xv, 222 pages ; 21 cm. |
| ISBN: | 0071465111 (electronic bk.) |