Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation /

Bibliographic Details
Main Author:	Bacal, Robert
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, [2005]
Subjects:	Customer services. Customer services > Terminology. Electronic books.
Online Access:	Connect to the full text of this electronic book

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