The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
[2008]
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| Edition: | 1st ed. |
| Subjects: | |
| Online Access: | Publisher description Contributor biographical information |
| Physical Description: | xvii, 312 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references (pages 293-300) and index. |
| ISBN: | 9780470189085 (cloth) 0470189088 (cloth) |