The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /

Bibliographic Details
Main Author:	Price, Bill, 1950-
Other Authors:	Jaffe, David, 1963-
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [2008]
Edition:	1st ed.
Subjects:	Consumer satisfaction. Customer services > Management. Service industries > Customer services. Service industries > Management.
Online Access:	Publisher description Contributor biographical information

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