Cover Image

Handbook of customer satisfaction and loyalty measurement /

Show other versions (1)
Bibliographic Details
Main Author: Hill, Nigel, 1952-
Other Authors: Alexander, Jim
Format: Book
Language:English
Published: Aldershot, England : Burlington, VT : Gower ; Ashgate, [2006]
Edition:3rd ed.
Subjects:
Consumer satisfaction > Evaluation > Handbooks, manuals, etc.
Marketing research > Handbooks, manuals, etc.
Online Access:Table of contents only
Description
Physical Description:xiv, 273 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references (pages [261]-263) and index.
ISBN:9780566087448 (alk. paper)
0566087448