Handbook of customer satisfaction and loyalty measurement /

Bibliographic Details
Main Author:	Hill, Nigel, 1952-
Other Authors:	Alexander, Jim
Format:	Book
Language:	English
Published:	Aldershot, England : Burlington, VT : Gower ; Ashgate, [2006]
Edition:	3rd ed.
Subjects:	Consumer satisfaction > Evaluation > Handbooks, manuals, etc. Marketing research > Handbooks, manuals, etc.
Online Access:	Table of contents only

Table of contents only

West Campus Library: Stacks